Last updated: 30 August 2026
Digital delivery
HeartSpark sells digital experiences delivered instantly after successful payment. There is no physical product to return.
Cancellations before payment
You may abandon checkout at any time before paying. No charge is made and no paid Spark is activated.
Refunds after payment
If a paid Spark was charged in error, was not activated after a confirmed failed payment, or was duplicated, email support@sendheartspark.com within 7 days with your Cashfree receipt and Spark details. Approved refunds are processed back to the original payment method through Cashfree.
When a full refund is completed, paid entitlements for that Spark are revoked — the Spark returns to an unpaid state and premium features (photos, music, open status, keepsake) are removed.
Non-refundable cases
- You changed your mind after the Spark was successfully activated and shared
- The recipient reacted negatively to your message content
- Storage expired because the tier time window ended
How to request a refund
Email support@sendheartspark.com with: payer phone number (if used at checkout), payment date, tier purchased, and the Spark link or creator reference.